Return & Exchange Policy
Return and Exchange Policy for Smooshy
Last Updated: 28th October 2023
1. Introduction
At Smooshy, we prioritize your satisfaction. If you're not entirely satisfied with your purchase, we're here to help. This policy outlines our return and exchange guidelines.
2. Return Period
You have 7 days from the date you received your item(s) to initiate a return or exchange.
3. Eligibility for Return/Exchange
To qualify for a return or exchange, ensure:
- The item is in its original, unused condition.
- The product has its original packaging and tags intact.
- You have the receipt or proof of purchase.
Note: Some items may be considered final sale and not eligible for returns. Check the product description for such notes.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or customized products.
- Clearance or sale items.
- Perishable goods.
- Beauty products or cosmetics.
5. Return Process
- Contact our customer service at [Customer Service Email] to initiate the return process.
- You will be provided with instructions and a return address.
- Once we receive the item(s), we will inspect them and notify you of the status of your return.
6. Refunds
Upon approval of your return, we will refund your purchase amount using your original payment method. Refunds typically process within 14 days, depending on your payment provider.
7. Exchanges
For exchanges, follow the same process as returns. Once we receive the returned product, we will ship out the replacement item. If there's a price difference, necessary adjustments will be made.
8. Shipping Costs
You will be responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, any original shipping costs might be deducted from your refund.
9. Contact Us
For any questions or concerns related to returns and exchanges:
Email: